Shipping policy

 

Order Processing and Delivery Information for Products Sold by Water Pumps Pro

Effective Date: October 1, 2026

 

This Shipping Policy explains how Water Pumps Pro processes, ships, and delivers orders placed at waterpumpspro.com. Available shipping destinations and delivery methods are shown at checkout. This policy is part of our Terms of Service.

 

Processing Time	1–3 business days for in-stock items
Shipping Rates	Calculated at checkout based on item, weight, size, and destination
Delivery Estimates	Shown at checkout; estimates only and not guaranteed
Tracking	Emailed to you once your order ships

 

•         Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after business hours, on weekends, or on holidays begin processing the next business day.

•         Processing time is the time needed to verify, prepare, and hand your order to the carrier. It is separate from, and in addition to, transit time.

•         Special-order and backordered items may have longer lead times. If an item in your order is delayed, we will contact you with an updated timeline and you may choose to wait or cancel that item.

•         Some products ship directly from the manufacturer or a supplier warehouse. Orders containing multiple items may ship in separate packages, on different dates, and from different locations.

•         Orders flagged for payment, address, or fraud verification may be held until the review is complete.

 

Shipping charges are calculated at checkout based on the size, weight, and destination of your order and the shipping method selected. We ship by parcel carrier or freight carrier, depending on the size and weight of the items ordered. We choose the carrier and service level unless you select a specific option at checkout.

•         Shipping and handling fees are shown before you complete your purchase.

•         Shipping and handling fees are not refundable, as stated in our Returns & Refund Policy.

•         Any free or discounted shipping offer applies only to the products, destinations, and dates stated in the offer.

 

Estimated delivery dates are provided by the carrier and depend on the destination, the item, and the shipping method. They are estimates only and are not guaranteed. Delivery times may be longer during holidays, severe weather, peak shipping seasons, or when a product is backordered.

 

Larger pumps, tanks, and multi-item orders may ship by freight carrier (LTL) on a pallet or crate. Freight shipments have additional requirements:

•         The carrier will usually call or email to schedule a delivery appointment. Please respond promptly, as missed appointments can result in re-delivery fees that are the customer’s responsibility.

•         Freight is typically delivered curbside or to the dock. Unless otherwise arranged and stated at checkout, you are responsible for unloading and moving the shipment.

•         Additional carrier charges (for example, residential delivery, liftgate, or limited-access locations) may apply and will be shown at checkout or communicated to you before shipping.

At the Time of Delivery

•         Inspect the shipment before signing. Check the packaging and pallet for damage, and count the pieces against the delivery receipt or bill of lading.

•         Note any visible damage or missing pieces on the carrier’s delivery receipt before signing, and take photos.

•         Contact us right away. Please do not refuse a freight delivery without speaking with us first.

 

•         You are responsible for providing a complete and correct shipping address, including any suite, unit, or gate-access details and a working phone number.

•         We are not responsible for orders delivered to an incorrect or incomplete address supplied by the customer.

•         Freight shipments cannot be delivered to a PO Box. Many carriers cannot deliver parcels to a PO Box either, so please provide a street address.

•         To change an address, contact us as soon as possible. We can update the address only if the order has not yet shipped.

•         If a package is returned to us as undeliverable, refused, or unclaimed, we will contact you to arrange reshipment at the customer’s expense. If you instead ask to cancel the order, your refund will exclude the original shipping and handling fees and any return freight charges we incurred.

 

If we ship to a destination outside the United States, the customer is responsible for all customs duties, import taxes, brokerage fees, and any import permits or restrictions that apply. These charges are set by the destination country and are not included in the product price or shipping charges. Delays caused by customs processing are outside our control.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us immediately at (786) 310-7384 or [email protected], and no later than three (3) business days after delivery. Please keep all packaging and do not install or use the item. See Section 7 of our Returns & Refund Policy for the full process.

Lost or Missing Packages

•         If your tracking shows your order as delivered but you have not received it, please check around your property and with neighbors or household members, then contact us within three (3) business days.

•         If your tracking has not updated for several business days or your order has not arrived by the estimated delivery date, contact us and we will work with the carrier to locate it.

•         Where a carrier investigation or claim is required, we will assist you, and we may ask for photos, a signed statement, or other documentation.

•         Water Pumps Pro is not responsible for delays caused by carriers, weather, natural disasters, customs, supplier or manufacturer backorders, strikes, or other events outside our reasonable control.

•         Delivery estimates are not a guarantee, and we are not liable for losses resulting from late delivery, including project delays, installation scheduling, labor costs, or loss of use.

•         We reserve the right to limit or decline shipments to certain destinations or addresses, and to change shipping methods or carriers when necessary.

•         We may update this Shipping Policy at any time. The policy in effect on the date of your order applies to that order.

 

RETURNS & REFUND POLICY

30-Day Return and Refund Policy for Products Sold by Water Pumps Pro

 

Water Pumps Pro accepts returns of new, unused merchandise within thirty (30) days of the original date of purchase. To qualify for a refund, the item must be returned in the same condition in which it was received and must meet every requirement below.

Return Requirements

•         The return is requested, and an RMA (Return Merchandise Authorization) number is issued, within thirty (30) days of the original date of purchase

•         The item is new, unused, uninstalled, and in original, resalable condition

•         The item is in its original packaging and includes the owner’s manual, accessories, and all included parts

•         Proof of purchase (order confirmation or order number) and the completed Return Form are included with the return

 

Returns are accepted for refund of new, unused items only. Used, installed, or previously operated products are not eligible. See Section 2 for full details.

 

 

✓  Eligible for Return

✗  Not Eligible for Return

New, unused, uninstalled items in original packaging Items returned complete, with owner’s manual, accessories, and all included parts Items returned within thirty (30) days of purchase with a valid RMA number Damaged, defective-on-arrival, or incorrect items reported as described in Section 7

Used, installed, wired, or previously operated items (including any pump that has been filled with or run with water) Special-order or custom-ordered items Electrical components (e.g., pump savers, timers, capacitors, logic boards) Items missing original packaging, manuals, accessories, or parts Items damaged, altered, or modified after delivery Items with removed, altered, or illegible serial numbers Items returned without an RMA number, or requested after the 30-day return period Items identified as final sale at the time of purchase

 

Note: Once a pump or system has been installed, connected to power, or run, it is considered used and can no longer be returned for a refund. If a used product has failed, please see our Warranty Terms & Conditions.

 

To start a return, contact us by phone at (786) 310-7384 or by email at [email protected]. Please have your order number and the model number of each item you wish to return. If your return is eligible, our team will issue an RMA number and provide the Return Form.

Before You Ship

•         Obtain an RMA number. Products returned without an RMA will not be accepted.

•         Complete the Return Form and include it inside the package. Write your RMA number on the form and on the outside of the box.

•         Pack the item securely in its original packaging, placed inside a sturdy outer shipping box. Do not apply shipping labels or tape directly to the manufacturer’s box.

•         Ship by a prepaid, insured, traceable method and keep your tracking number until your refund has been issued.

Return Address

Ship To

Water Pumps Pro — Returns Department 5335 NW 87th Ave STE C-109 #163 Doral, FL 33178

 

•         Return shipping costs are the responsibility of the customer. If you received the wrong item because of an error on our part, please contact us before shipping and we will advise you on return shipping.

•         Original shipping and handling fees are not refundable.

•         You are responsible for the item until it is received by Water Pumps Pro. We are not responsible for returns that are lost, stolen, or damaged in transit, and a refund cannot be issued for an item we do not receive. Insured, traceable shipping is strongly recommended.

 

When your return arrives, our team will inspect it to confirm that it meets the requirements of this policy. We may contact you if we need additional information.

 

Refunds are processed within thirty (30) days of the date we receive your returned merchandise and are issued to your original payment method.

If Your Return Is Approved

•         Your refund will be issued to the original payment method used for the purchase. Refunds are not issued in cash or by check.

•         The refund amount is the purchase price of the returned item(s), including any applicable sales tax paid on those items. Original shipping and handling fees are not refunded.

•         Once the refund has been processed, the time it takes to appear on your statement depends on your bank or card issuer.

 

If a returned item is found to be used, installed, damaged, incomplete, or otherwise not in acceptable condition, it does not qualify for a refund. In that case:

•         No refund will be issued.

•         We will notify you by phone or email, and the item may be returned to you. Shipping costs to send the item back to you are the responsibility of the customer.

•         If we do not receive a response or shipping arrangements within thirty (30) days of our notice, the item may be disposed of without refund or further obligation.

•         Water Pumps Pro determines the condition of returned merchandise upon inspection and may document its condition with photographs.

 

Please inspect your order when it is delivered. If you received a damaged item or the wrong item, contact us immediately at (786) 310-7384 or by email at [email protected]. Do not discard the item or any packaging until the matter is resolved.

To Help Us Resolve Your Claim Quickly

•         Report the issue within three (3) business days of delivery

•         Note any visible damage on the carrier’s delivery receipt at the time of delivery, if possible

•         Provide photos of the item, all packaging, and the shipping label

•         Do not install or use a damaged or incorrect item

Products that fail after installation or use are handled under our Warranty Terms & Conditions rather than this Returns & Refund Policy.

 

Exchanges

To exchange an item, please contact us at (786) 310-7384 or [email protected]. Exchanges are subject to the same eligibility requirements as returns, and shipping fees are not refundable.

Order Cancellations

Orders may be cancelled before they ship by contacting us as soon as possible. We cannot guarantee cancellation once an order has been processed, and special-order items cannot be cancelled once the order has been placed. After an order has shipped, the return process in this policy applies.

 

•         Customers are responsible for confirming that a product is the correct size, voltage, and type for their application before purchase. Our team is happy to help you confirm compatibility before you order. Orders placed in error remain subject to this policy.

•         Water Pumps Pro is not responsible for labor, installation, removal, or reinstallation costs, service calls, or any consequential, incidental, or indirect damages, including property damage or loss of use, related to a return or refund.

•         This policy applies only to products purchased directly through Water Pumps Pro. Products purchased through unauthorized resellers are not eligible for return or refund.

•         Water Pumps Pro reserves the right to refuse or limit returns that appear fraudulent, abusive, or inconsistent with this policy.

•         Please contact us before filing a dispute with your bank or card issuer so we can resolve your concern quickly. Water Pumps Pro reserves the right to contest any payment dispute and to provide order, delivery, and return records to the card issuer.

•         The policy in effect on the date of your purchase applies to your order. We may update this policy from time to time.

•         This policy is governed by the laws of the State of Florida.

 

For return requests or questions about this policy, please reach out to our team:

 

Email	[email protected]
Phone	(786) 310-7384
Website	waterpumpspro.com

 

We want you to be satisfied with your purchase. If you have any questions at any stage of the return process, please don’t hesitate to contact us.